Service Option Network Support

The network infrastructure (active and passive network components) of institutions can be managed by the LRZ up to a certain size. However, this requires, besides the connection to the MWN, a similar network concept and network components that are also operated by the LRZ in the MWN.

The services include:

Only institutions that are connected to the MWN and that have built up the network in coordination with the LRZ can use this service.

If the network of an institution is connected to the MWN, the LRZ is willing to support this network infrastructure (investment and maintenance costs for the network components are to be borne by the institution) up to a certain size. In the case of a new building the LRZ should already be involved in the planning stage so that LRZ-compliant network components can be procured. The services can only be provided if a competent network manager is available on the side of the institution (see § 2 MWN Richtlinien).

Maintenance times:  Every Tuesday and Thursday from 7.00 to 9.00 o'clock

The managed network is operated as trouble-free and uninterrupted as possible. Fixed maintenance periods ("maintenance windows") are reserved for the performance of planned routine maintenance, set-up and installation work as well as for software and hardware updates. Maintenance windows are generally only used when necessary, taking into account the requirement to keep the effects as low as possible.

Emergency maintenance measures due to a given reason (e.g. CERT security advice) will be carried out immediately by the LRZ to ensure the security of the MWN. Information about the emergency and the maintenance measures carried out as well as their expected duration and purpose will be provided immediately via appropriately defined mechanisms.

Interruptions (when approximately, how long and which areas or services are affected) are announced at least one day in advance. The announcements are made via

• the LRZ Service Status Board (https://status.lrz.de) and
• mail distribution lists to the persons responsible for the network (see § 2 Richtlinien MWN).

Set-up times: 4 weeks after all requirements have been met

Prerequisites are e.g. the acceptance of the passive network components (lines, distribution cabinets) as well as the availability of the necessary switches and patch cables.

Only institutions that are connected to the MWN and that have built up the network in coordination with the LRZ can use this service.

This service is made available to the following user classes. The following fees are to be paid by the individual user classes: